+94 777 444 334 Mon-Sat: 9am -9pm

At Kidzcare.lk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. By using Kidzcare.lk, you consent to the practices described in this policy.

  1. Information We Collect:

Personal Information: When you register an account, place an order, or engage with our services, we may collect personal information such as your name, email address, shipping address, and contact number.

Payment Information: We may collect payment details such as credit card information to process transactions securely.

Usage Information: We gather data about your interactions with our website, including pages visited, products viewed, and preferences.

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

  1. How Is Your Information Collected?

You Provide It to Us

We collect information that you enter on our digital properties or give to us in other ways (e.g., when you contact Customer Relations, order on kidzcare.lk.com, purchase a product in a kidzcare store or create a gift registry).

Automated Information Collection

We may connect information collected automatically with information we already have about you in order to identify you as a kidzcare Customer. If we are able to identify you as a Kidzcare.lk Customer we may, for example, link your activity on our website to your activity in a Kidzcare.lk store or on one of our mobile application(s). This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.

In order to provide the best Customer experience possible and run our business operations, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile application(s), the performance of our marketing efforts, and your response to those marketing efforts.

Social Media Widgets

Our sites and mobile application(s) include social media features, such as the Facebook widgets. These features may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide the

Information From Other Sources

We collect information about you from other sources to enhance our existing Customer information and improve the accuracy of our records. This improves our ability to contact you and increases the relevance of our marketing.

  1. How Is Your Information Used?

Information we collect is used for a variety of purposes, including activities such as: processing transactions, helping our Customer Relations representatives resolve issues, identifying fraud and improving our services. In addition, information we collect improves your experience by delivering more personalized interactions and advertising in digital (e.g., kidzcare.lk, mobile app, other online sites) and social media (e.g., Facebook, Instagram), as well as TV and Video platforms.

We also use information we collect for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores and on our mobile application(s), the performance of our marketing efforts and your response to those marketing efforts.

Our Purposes (including but not limited to marketing)

Deliver coupons, mobile offers newsletters, in-store receipt messages, emails, mobile messages, targeted advertising and social media notifications

Provide interactive features of the website or mobile application(s), such as product reviews or Weekly Ad, send marketing communications and other information regarding products, services and promotions

Respond to requests for information about our products and services in our stores, on our websites or mobile application(s) or to otherwise serve you

Connect with you regarding Customer service via our contact center, Customer service desk, or on social media or internet chat platforms.

Allow you to, using our mobile application(s): find a store nearest to your location, show you a map of the store (if available), use our drive up capabilities (where available), add and redeem offers, search for products and check availability, check prices, provide product ratings and reviews, track your orders, scan a UPC barcode or QR code, use voice recognition to add to your list, update information, etc

Interest-Based Advertising

We participate in interest-based advertising (IBA), also known as online behavioral advertising (OBA). We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.

We allow third-party companies to collect certain information when you visit our websites or use our mobile application(s). This information is used to serve ads for kidzcare.lk products or for the products or services of other companies when you visit this website or other websites. These companies use non-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information.

User Experience Information

In order to improve Customer online and mobile shopping experiences, help with fraud identification, and assist our Customer Relations representatives in resolving issues Customers may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

Social Media

We engage with Customers on multiple social media platforms (e.g., Facebook, Instagram). If you contact us on one of our social media platforms, request Customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Ads

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target people who have expressed an interest in shopping for baby items, baby care products, etc. See the policies of each social media platform for additional information about these types of ads.

Prevention of Fraud and Other Harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our Customers and our business (e.g., product recalls)

  1. Information Sharing:

Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products.

Legal Compliance: We may disclose your information in response to legal obligations, such as complying with court orders or government requests, to protect our rights, property, or safety, or to prevent fraud or abuse.

  1. Data Security:

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

  1. Your Choices:

You can update your account information and communication preferences by accessing your account settings.

You may opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the email.

  1. Children’s Privacy:

Kidzcare.lk does not knowingly collect personal information from children under the age of 13 without parental consent. If we discover that we have inadvertently collected information from a child under 13, we will promptly take steps to delete it.

  1. Changes to This Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

  1. Contact Us:

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [info@kidzcare.lk/+94 777 444 334].

Thank you for trusting Kidzcare.lk with your personal information. We are committed to safeguarding your privacy and providing you with a secure and enjoyable shopping experience.


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